Our Covid Secure Statement

The ‘We’re Good To Go’ industry standard and supporting mark means that we have demonstrated that we are adhering to the respective Government and public health guidance, have carried out a COVID-19 risk assessment and have the required processes in place. View our certificate here.

CUSTOMER INFORMATION
We politely ask our holiday guests and Private Owners not to travel to the Park if feeling unwell or displaying any signs of Covid-19 – in the event this happens please contact us.

IF YOU DEVELOP SYMPTOMS OF COVID-19 WHILE ON PARK
If you fall ill during your stay with us or develop a new continuous cough or high fever, you and your booking party must arrange to return home immediately. You will not be permitted to self-isolate at Lakeside Holiday Park. We would also respectfully ask that you inform our staff so that we can commence our emergency Covid protocol. Our contact number is 01278 792222.
You and all your party must remain in your accommodation until you receive further instruction from one of our members of staff.

 ON YOUR ARRIVAL
Our reception will remain open but where possible we will be operating a contactless check in.
Before you arrive, we ask that you advise us of your arrival time. This should be between 4pm  – 6pm. We understand there can be hold ups with holiday traffic etc, please contact us before 6pm with an ETA so that we know you are experiencing a problem or need to make/amend arrival arrangements for you.

We will not be supplying customers with our normal Welcome Pack. All necessary information will be given prior to arrival, we also have a brand new Lakeside Holiday Park app to download with all the information you should need, you can download now from either Apple Store or Google Play. Please ensure you check your booking details before arrival.
Lakeside App App Store download linkLakeside Holiday Park available from Google Play
OUR ENHANCED CLEANING STANDARDS
Our cleaning standards have always been exceptionally high & we want to give you the confidence that this will remain so by adding an additional sanitising layer to enhance our cleaning measures already in place.

We have introduced new cleaning products which are anti-viral & highly effective against pathogens like Coronavirus. These include heavy duty pressure sprays; you may see our staff using them in areas for the safety of both staff and customers alike. The chemicals are supplied by a specialist company, are safe and able to destroy the virus within 5 minutes.

Our staff all have been trained in cleanliness & hygiene. We will be providing them with all the PPE required, including gloves, facemasks  and face visors. It is not a requirement that they use them, however, we hope you do not mind if they choose to do so for yours and their enhanced safety. In the unlikely event that you have any issues regarding cleanliness please call reception so it can be resolved as quickly as possible.

CARAVAN CLEANING
We have increased our cleaning times for all our static units. When our cleaners first enter the caravan, they will use the new equipment as described under the heading Enhanced Cleaning Standards, on all surfaces, touchpoints, beds, and soft furnishings. Our cleaners will then re-enter and thoroughly clean the caravan as usual.

We have removed any non-essential items from the caravans including bedding at this time, so please bring your own bedding i.e. pillows, duvets or sleeping bags, towels, tea towels etc you require. This will apply for the 2020 season.

PRIVATE OWNERS
We would like to remind our Private Owners that you must only socialise in your own family or your selected bubble family. This should be one selected family and you must not mix groups whilst socialising. (This may be relaxed as time goes on by government directive).

OUR FACILITIES
The swimming pool, toilets, play area will be closed for the 2020 Season. The Boathouse club / entertainment will also remain closed, but we will keep this under review.

FISHING
The normal two people to a peg must be reduced to one person unless it is a member of your own family. Social distancing must always be observed. Please ensure you leave the area tidy there will be bins close by.

ON PARK
While you are on park, we ask that you always maintain the required 2 metre social distancing (or new guideline as required). Please make space for each other & be patient at any pinch points.

Social gathering with other families is not permitted whilst on park. We are not accepting any guests (day visitors) this year onto the park.

Please ensure you take appropriate precautions when visiting reception such as washing your hands before or using the sanitising gel provided by the entrance door.

LOCAL FACILITIES
There are supermarkets and shops in the area operating the standard Covid 19 safety measures as you will be familiar with. There are also many cafes now operating takeaway services nearby.

ON YOUR DEPARTURE
We ask our guests to leave the windows open on a latch or top windows for ventilation as they depart their holiday caravan.

When it’s time to say goodbye, may we kindly remind you that you must vacate your caravan by 10am to enable us to safely prepare for the next guest’s arrival. Thank you for your assistance.

We look forward to seeing you and hope you will feel happy to come and visit Lakeside soon.
If you have queries please call us on 01278 792222 or email enquires@lakesideholidays.co.uk