Updated 15th MAY 2020 | 6 pm
*WE ARE NOW TEMPORARILY CLOSED FOR HOLIDAY BOOKINGS UNTIL 26TH JUNE 2020*
Following the Government’s latest guidelines released on Monday 11th May 2020, we were bitterly disappointed to see, and are therefore sad to re-confirm, that Lakeside remains NOT permitted by the Government to allow either our private owners to use their holiday caravans, which includes the park facilities and the lake itself or, of course, those with holiday bookings to be or stay on the park either. On the same day an update to the Government’s guidance ‘Coronavirus Outbreak FAQs: What you can and can’t do’ was published which clearly states that;
‘Leaving your home – the place you live – to stay at another home for a holiday or other purpose is not allowed. This includes visiting second homes.’
We are monitoring the situation on a daily basis as we know how much you’re missing using your holiday home but, as deeply frustrating as it is for all of us, it’s also critical that we all continue to follow government advice of “stay alert, control the virus and save lives”. To remove any ambiguity in the government’s latest message, we have referred the answers given below, as appropriate, to both the BH & HPA (British Holiday & Home Parks Association), our controlling body, and specialist lawyers to ensure clarity of interpretation.
Lakeside is here and waiting to welcome you all back but, in the meantime,
GETTING IN TOUCH
We are contacting everyone with holiday bookings** during the interim and the continued understanding and patience of disappointed holidaymakers together very much with that of all owners of holiday homes here at Lakeside is more than greatly appreciated. Not unexpectedly, the phones are really busy so, whether you’re an anxious owner or a holiday maker checking out a booking, if you can’t get through, please email us on firstname.lastname@example.org, remembering to include your name plus contact details (and booking ref if applicable) and we’ll get back to you.
A MASSIVE THANK YOU
…….from all us here at Lakeside for your tremendous expressions of support and encouragement at this incredibly difficult time for us all.
**Sun bookings: We will be contacting all Sun bookings up to 26th June 2020 to cancel your stay. The Sun will be informed of your cancellation and refund you directly. These cancellations will, as you can imagine take time so please bear with us at this difficult time. Please DO NOT contact us if your Sun booking is for a date after the 27th June 2020. We will get in touch with you.