Covid-19 Guidance

Updated 11 January 2022 | 1pm

Our Covid Secure Statement

 


The ‘We’re Good To Go’ industry standard and supporting mark means that we have demonstrated that we are adhering to the respective Government and public health guidance, have carried out a COVID-19 risk assessment and have the required processes in place. 

 

 

CUSTOMER INFORMATION
We politely ask our holiday guests and Private Owners not to travel to the Park if feeling unwell or displaying any signs of Covid-19 – in the event this happens please contact us.

IF YOU DEVELOP SYMPTOMS OF COVID-19 WHILE ON PARK
If you fall ill during your stay with us or develop a new continuous cough or high fever, you and your booking party must arrange to return home immediately. You will not be permitted to self-isolate at Lakeside Holiday Park. We would also respectfully ask that you inform our staff so that we can commence our emergency Covid protocol. Our contact number is 01278 792222.
You and all your party must remain in your accommodation until you receive further instruction from one of our members of staff.

 ON YOUR ARRIVAL
Arrival time is between 4pm  – 6pm. We understand there can be hold ups with holiday traffic etc, please contact us before 6pm with an ETA so that we know you are experiencing a problem or need to make/amend arrival arrangements for you.

All necessary information will be given prior to arrival, we also have a brand new Lakeside Holiday Park app to download with all the information you should need, you can download now from either Apple Store or Google Play. Please ensure you check your booking details before arrival.
Lakeside App App Store download linkLakeside Holiday Park available from Google Play
OUR ENHANCED CLEANING STANDARDS
Our cleaning standards have always been exceptionally high & we want to give you the confidence that this will remain so by adding an additional sanitising layer to enhance our cleaning measures already in place.

We have introduced new cleaning products which are anti-viral & highly effective against pathogens like Coronavirus.

 

ON PARK
While you are on park, we ask that you always maintain any  required Government guidelines.

Social gathering with other families may not permitted whilst on park – please follow the current government guidance.

Please ensure you take appropriate precautions when visiting reception such as washing your hands before or using the sanitising gel provided by the entrance door.

LOCAL FACILITIES
Our local supermarkets are just a short drive away, Tesco, Lidl, Asda. Aldi , they are operating the standard Covid 19 safety measures as you will be familiar with.  Within easy walking distance are also shops, cinema, coffee shops, pubs, cafes, fish & chips shops, restaurants, arcades, beach, and  park to relax and enjoy.   All facilities will be open in line with government guidelines.

ON YOUR DEPARTURE
We ask our guests to leave the windows open on a latch or top windows for ventilation as they depart their holiday caravan.

When it’s time to say goodbye, may we kindly remind you that you must vacate your caravan by 10am to enable us to safely prepare for the next guest’s arrival. Thank you for your assistance.

We look forward to seeing you and hope you will feel happy to come and visit Lakeside soon.
If you have queries please call us on 01278 792222 or email enquires@lakesideholidays.co.uk

Coronavirus Booking Promise

We understand how important your holiday is to you. To provide you with additional reassurance we are extending our Coronavirus Booking Promise for the 2022 season as follows;

– If we need to cancel your booking, you can choose to either move your booking or receive a full refund for bookings up to the 29th October 2022.
– If a member of your booking party falls ill or must isolate due to Covid-19 we will move your booking to another date. Our full Coronavirus Booking Promise Terms & Conditions can be read here.