Terms & Conditions

How to book and how to contact us online

To book online, simply click here and follow the instructions.

By Telephone

Have ready the start date, plus the number of people in your party, the type of accommodation you require, and your credit/debit card.

Ring our Central Booking Office on 01278 792222. We are open 7 days a week (except Christmas Eve, Christmas Day, Boxing Day, New Year’s Eve & New Year’s Day). Our friendly holiday advisors can check availability and make a reservation immediately for you, which will be held provisionally for 5 days, pending receipt of a completed booking form and non-returnable deposit. To make a firm reservation by phone a deposit may be paid by quoting your credit/debit card number.

By Post

Complete the Booking Form not forgetting to sign it. Also enclose your deposit or full payment and send to:

Wilson Leisure Ltd, The Central Booking Office, Lakeside Holiday Park, Westfield Road, Burnham-on-Sea, Somerset, TA8 2AE.

By Fax

01278 795592

By Email

bookings@lakesideholidays.co.uk

General

All reservations for accommodation are applied for and accepted subject to the following terms and conditions: In these conditions the Company means Wilson Leisure Ltd.

(Lakeside and Holimarine are trading names of Wilson Leisure Ltd; “you” and “your” refers to the person who signs the Booking Form.

Deposits

To confirm your holiday booking we must receive from you for each week/part week a non-returnable deposit of £50 plus cancellation insurance of £15 per short break or £25 per week or more – ie. £65 per short break, £75 per week or £125 for 2 or more weeks. This deposit will be deducted from the total balance due.

Alterations or Amendments

Once issued, changes to the hire invoice at your request, or re-invoicing due to loss, will be subject to a £20 charge. We also reserve the right to pass on any charges arising from re-presenting cheques & processing late payments (subject min. £20).

Payment of Balance

Balance of payment must be received at least 8 weeks before commencement of your holiday. Any discount given will be automatically forfeited if the balance is not received 8 weeks before your holiday start date. Please note that if the balance is not received by the due date we reserve the right to cancel your booking, retain the deposit (see above) and re-let the accommodation. We do not send a reminder after the invoice has been sent.

Methods of Payment

Payments can be made by Cheque, Postal Orders, Cash or Credit/Debit Cards (a charge of £2 per credit card, per transaction will be added). Cheques and Postal Orders should be crossed and made payable to Wilson Leisure Ltd. If cash is sent it must be by Recorded Delivery. Please put your address and the booking reference on the back of cheques.

V.A.T. is included within our tariffs at the rate current at time of printing (November 2016) and is subject to change if V.A.T. rates increase.

The Contract

A reservation constitutes a legal contract. Once a booking confirmation has been issued by Wilson Leisure Ltd following receipt of a completed Booking Form or verbal agreement and deposit, the first-named person on the Booking Form is responsible for the total price of the accommodation. In no circumstances can the deposit and Cancellation Plan payment be returned. The same applies to subsequent balances due or paid where cancellation is for any reason(s) other than covered under the Cancellation Plan and payment for such cover has been received. Any accommodation not paid for in full by 8 weeks of the due date of arrival may be immediately re-let by Wilson Leisure Ltd.

Cancellation Plan

At just £15 per short break, £25 per week or more, our Comprehensive Cancellation Plan covers the whole of your party up to 12 noon on the day before your holiday commences against cancellation due to:

  1. Accident, illness or death of first named person on Booking Form, their spouse or children.
  2. Redundancy of first named person on Booking Form or spouse.
  3. Witness or Jury Service for first named person on Booking Form or spouse.
  4. Fire, Storm or Flood, Subsidence or Malicious Damage rendering the house of first named person on Booking Form or spouse uninhabitable.

Providing any of the above circumstances have arisen, please notify us immediately, by telephone on 01278 792222, followed by written notification with supporting documented evidence, you will no longer be liable for the BALANCE of hire monies, and providing all the above conditions have been met, we will Refund in full any balance (not deposit and Cancellation Plan payment) of hire monies that you have paid. Alternatively the holiday may be taken at another date, subject to availability and any appropriate price differential relevant for the date selected tariff. This alternative is ONLY available if you have already paid for the Cancellation Plan. (*We will be happy to accept alternative equivalent cancellation cover provided copy of said cover is sent with initial deposit.)

If we cancel your holiday

We reserve the right in any circumstances to cancel your holiday, and in this event we will try (but cannot guarantee) to offer you an alternative holiday of comparable standard subject to availability, alternatively refund your total cost of holiday as paid to us but you will have no additional claim against us or any letting agent.

Accommodation

Only those people listed on the Booking Form (‘Guests’) shall be entitled to occupy the accommodation allocated. It is a condition of your booking that the total number in your party (including babies who sleep in cots, prams etc) shall not exceed the caravan capacity as noted in the attached accommodation descriptions. Guests are responsible for keeping and leaving their accommodation clean, tidy and in good order. Guests will be required to pay for the cost of any loss or damage for which they may be responsible to any part of the premises or to any property belonging to or leased by the Company which shall be damaged, destroyed or removed.

Smoking

All our caravans are designated no-smoking but we can only rely wholly on the co-operation of all our guests to achieve this. We cannot accept responsibility, or offer any form of compensation, because of inconsiderate disregard of this smoking ban by previous occupants of any particular caravan.

Pets

Sorry, but for reasons of hygiene and for the convenience of other guests, NO PETS MAY BE BROUGHT ONTO THE PARK OR ALLOWED IN LETTING ACCOMMODATION BY GUESTS OR DAY VISITORS. (Registered Guide Dogs excepted). Restriction does not apply to privately owned caravans.

Arrivals and Departures

Your accommodation will be available from 4.00pm on the day of your arrival. We are of course happy to welcome you at the Park earlier, where you can have full use of all facilities until your accommodation is ready. To prepare for our incoming guests, we request all accommodation is vacated by 10.00am on day of departure.

Important – You must tell us if for any reason you will not be arriving until after 10.00am the morning following the day you are due to arrive. If we have heard nothing from you by 10.00am the following day, we reserve the right to re-let your accommodation & regret that there can be no refund to you. This eventuality is not covered by our cancellation insurance.

Licensed Bars

Only guests are allowed to enjoy the full amenities of the Licensed Bars and Club Membership Fees are included in the tariff. Guests are required to observe the Club Rules and especially all Statutory Enactments and Regulations applicable to Licensing and Gaming. Children are not allowed in the Clubrooms or other licenced areas unless accompanied by a parent or other responsible adult. Use of big screen or other TV’s and choice of programmes shown are at the management’s absolute discretion.

Under Age Drinking – We operate ‘Challenge 25’ – anyone seemingly under 25yrs will be asked for proof of age — a PASS card (Proof of Age Standards Scheme, the national proof-of-age accreditation scheme, endorsed by Government, setting minimum standards for proof-of-age cards), Driving Licence or Passport are all that are acceptable (i.e. student union etc cards are not).

Lost/Left Property

Glad to help, but we must charge a minimum flat rate of £10 for return to cover admin., postage and package etc. Any property found in public or guest areas eg in caravan holiday homes or anywhere else on the premises, will be kept for a period of thirty (30) days from the time the item/s are found. After this time any unclaimed property will be properly disposed of or donated to charity.

N.B. Health + Safety requirements mean we can’t process/return any toiletries/liquids (incl aerosols) left behind.

CCTV

Lakeside Holiday Park operates a 24 hour CCTV system within and around the premises, which is used for the following purposes; to prevent and detect crime, to protect the health and safety of guests and staff, to protect and manage the premises, and for quality control purposes. By making any reservation, booking or visiting Lakeside Holiday Park, you agree to the use of CCTV on and around the premises, the storing of information captured on CCTV, and the use of CCTV information in any event we deem necessary.

Swimming Pools etc.

Opening and/or closing times (daily, weekly & seasonal) are subject to weather, maintenance, unavoidable essential repairs, issues of safety/numbers of people, demand etc.

Vehicles

Vehicles must not exceed 10 miles per hour within the boundary of our Park and must only be driven by holders of a current driving licence having adequate Third Party insurance. The Company will not be responsible for any loss or damage to vehicles, property or persons, howsoever caused, in these respects or vehicles stationary/parked.

N.B. Not all caravans have adjacent parking.

Unreasonable behaviour, nuisance or excess noise

We reserve the right to decline a booking, transfer a booking or terminate a holiday without compensation or refund, if in the opinion of the Management the unreasonable behaviour (actual or anticipated with good reason) of residents or day visitors may lead to a situation that could prejudice the safety, enjoyment or comfort of others. Remember neighbours – when leaving the club at closing time or returning to the park at night, please do so quietly and with consideration for others.

Day Visitors

Guests wishing to entertain day visitors during their stay at our Park may do so subject to Management approval. Arrangements should be made with RECEPTION beforehand by the guest who must accept full responsibility for such day visitors.

Each day visitor must register at Reception and may stay only during the day/evening (ie not overnight). Day visitors are required to observe all Club Rules and especially all Statutory Enactments and Regulations applicable to Licencing and Gaming, to comply with the Management’s arrangements, and with these Booking Conditions overall which they are deemed to have knowledge of.

Singles Parties

Our holiday park caters primarily for family holidays and same sex parties of 3 or more people or young mixed parties will only be accepted at the discretion of the Management.

Children

Whilst we provide a range of facilities at our Park, please note that we do not provide childcare facilities and children (this includes teenagers under 18 years) remain the responsibility of their parents or guardians at all times.

While you are here…

If you feel that you have any comments you wish to make whilst on holiday, please speak to the Duty Manager. In most cases he or she will be able to help you on the spot. Where this is not the case, please make sure that you record the details with the Duty Manager and then write to our Administration Manager no later than 14 days after the end of your holiday.

Please note that we cannot subsequently act on any problem that has not been brought to the attention of the Park Management at the time it arose.

Brochure Information

The Company will endeavour to provide all facilities/entertainment advertised in the brochure or elsewhere but reserves the right to make changes at any time. Levels of some facilities/entertainment will vary according to time of year and/or numbers of people on the park. This particularly applies to organised children’s entertainment. All descriptions/photographs are intended for guidance only.

General

The attention of all guests is drawn to the Park rules and in particular the following:

The Company shall not be liable for any personal injury (fatal or otherwise) or loss or damage to persons or property of whatsoever nature howsoever caused sustained by or occasioned to any person (including persons under the age of 18 years) unless resulting from or caused by negligence of the Company. Furthermore, the question of any compensation in respect of alleged non-performance or improper performance of our contract with you (but subject to these Booking Conditions and Caveats as to accommodation overleaf) will be considered by the Company on the basis of being reasonable in all the circumstances and in any event limited to the actual price paid to the Company for your holiday. The person who signs the declaration at the foot of the Booking Form warrants to the best of his/her knowledge and belief that none of the persons listed thereon nor any day visitor for whom he/she is responsible is suffering from an infectious or contagious disease or has recently been in contact with any person so suffering. Any person who contracts an infectious or contagious disease during the reservation period must report the same to the Duty Manager. On no account can additional transportable electric or gas heating appliances or primus stoves be allowed within guest accommodation. Use of any other electrical appliances are entirely at your risk. Food, alcoholic or other drinks, purchased elsewhere must not be consumed in the licensed bars.