Access Statement For Lakeside Holiday Park

Introduction

We strive to ensure that all visitors can enjoy the accommodation, facilities and surroundings within the Park. We aim to help in any way that we can and if you require assistance during your stay or while planning your visit we will be delighted to assist. Current facilities and services offered are:

Pre-Arrival

  • We have a mixture of both 6 and 8 berth static caravans for hire in a range of types and prices. Internal layouts vary, as will dimensions and sizes/spacing of furniture, such as beds, but all are to manufacturers standard specifications.

  • Our website shows all details of accommodation with prices along with descriptions of all amenities and things to see and do.

  • Our brochure is available on request and we can also post you a copy of this access statement if required.

  • We offer fax, email, telephone and staff always accept Type Talk calls.

Arrival & Car Parking Facilities

  • Reception area has a car park area to the front of it.

  • We operate a 10 miles per hr speed limit.

  • Some caravans have dedicated parking while others have parking areas close by. If parking is required next to accommodation it can be requested at time of booking but is subject to availability.

  • All facilities are clearly signposted.

Main Entrance & Reception

  • Access to reception is directly from the car park.

  • The entrance is level.

  • There is room for wheelchair users to manoeuvre and turn.

  • Guests check in on arrival and keys are released from 4 p.m.

  • Limited seating is available in the reception area.

  • Opening times 9.00am to 6.00pm daily.

Public Areas – General (Internal)

  • Tarmac roads service most areas of the park and there are speed humps from the park entrance and into the park.

  • There is an emergency telephone situated outside reception, to the left of the door, in a Red Box. This is for 999 calls only.

  • There is a pay-phone in the lobby entrance to the club and toilets, available between 8.30am and 11.pm daily.

Public Areas – WC

  • Toilets are situated within the club complex with facilities for disabled use and baby changing. Accessible from 8:30am to 11.00 pm daily.

  • Access from the south of the building has steps.

  • Access from the north side of the building is through the Sail Loft or the Boathouse.

Eating and Drinking

  • There is a fully licensed bar for you to enjoy (opening times will vary depending on the time of the season). There is also a sweets machine, which can be found outside reception.

  • There is a hot drinks machine and a chilled snacks machine within the Sail Loft, accessible from 8.30am to 11.00pm daily.

  • The restaurant / take away area is situated just inside the club from the north entrance and is open daily. Times will vary dependent on the time of season.

Laundry

  • The Launderette is open daily from 9.00am to 9.00pm and is situated close to reception and club entrance.

  • There are two top-loading washing machines, each taking tokens that can be purchased from reception or the bar during opening hours

  • There are two front loading driers, each taking tokens that can be purchased from reception or the bar during opening hours.

  • There is an iron that takes 20 pence pieces.

  • Ironing Board.

  • Limited seating.

Reception

  • Basic essential provisions i.e. bread, milk, tea and coffee etc are available from reception along with a limited range of other items.

  • There are two supermarkets within a very short drive of the Park and a garage shop that also sells essential provisions.

  • Newspapers can be purchased from The Boathouse from 8.30 am daily and from reception when The Boathouse is closed.

Treatment room/s

  • Not available.

Leisure Facilities

  • There is an outdoor heated swimming pool and children’s paddling pool open from mid-May until late August (start finish dates will vary from year to year, please check). Opening times 10.00am to 5.00pm daily. Adults only 9.30am to 10.00am.

  • The pool shallow end is 1metre deep and the deep end is 2 metres deep.

  • Both ends of the pool have ladder style steps with hand rail to enter / exit the pool.

  • The pool has no lifeguards and children must be supervised by their parent / guardian at all times. There is an Emergency Pool Alarm in operation, which is clearly signposted.

  • Toilets can be accessed from the pool area into the club complex.

  • There is a private 3 acre fishing lake with numerous fishing pegs situated around its perimeter.

  • Fishermen must produce a valid Rod Fishing Licence on arrival before using the lake.

Outdoor Facilities

  • There is a children’s play area next to the pool enclosure, suitable for children from 3 to 10 years old only. Bench tables and seating are situated in the adjoining area. The play area has perimeter fencing.

  • The play area is not supervised and children remain the responsibility of their parents / guardians at all times. The play area cannot be used after dusk and will be locked out of consideration for others.

Entertainment

  • The club room is air conditioned and has flexible seating throughout.

  • The family entertainment programme includes visiting cabaret; this may include strobe lighting and loud music, please check specific shows.

  • The main club entrance to the club is via the Sail Loft.

  • There are multiple LCD TV screens and a Big Screen TV in the Sail Loft

  • Meals can be purchased from counter service in the club; meals to eat in are served to the table. Take-away is also available.

Caravans Holiday Homes

  • All caravan holiday homes have three steps to the entrance and have a handrail on one side.

  • Each caravan comprises either two or three bedrooms with a pull-out double bed in the lounge area, sleeping a maximum of six or eight guests.

  • Our wheelchair friendly caravan has a ramp to the entrance. It has two bedrooms with a pull-out double bed in the lounge area and sleeps maximum of six guests.

  • We operate a ‘NO DOGS ALLOWED’ policy, with the exception of registered guide dogs for the blind or assistance dogs.

  • Parking next to caravans is limited so please check at time of booking.

  • There are colour televisions in each caravan.

  • There are gas or electric fires in the lounge with electric panel / warm air heaters in bedrooms and shower room.

Bedrooms

  • All caravan holiday-home bedrooms have either twin or single beds fitted.

  • No bunk beds.

  • Some caravans have ‘goes under beds’, to make space if cot space is required. Please ask at time of booking.

Bathroom, Shower-room & WC [Ensuite or Shared]

  • All caravans have shower cubicles, wash basins and toilets.

Self-Catering Kitchen

  • Kitchens are of a standard level entry build. We do have a wheelchair friendly caravan; please check when booking that it meets your requirements.

  • The dining areas have a table with either bench seating and stools or chairs; in either case they will seat no more than four or six people.

  • A fridge with freezer box is provided in all our caravans with the exception of our premier range accommodations that have a fridge & freezer.

  • All accommodation has a full size cooker plus microwaves and toasters.

Touring Facilities (Holiday Parks)

  • Not Applicable

Boats – Narrow Boat, Cruiser & Hotel Boat

  • Not Applicable

Attractions (displays, exhibits, rides etc.)

  • Reception offers a wide selection of information on local attractions and things to see and do while on holiday with us. Our friendly staff will be glad to help or advise.

  • Discount tickets to some local attractions can be purchased from reception.

Grounds and Gardens

  • The Park is flat with tarmac roads.

  • Off road the park is grassed with many and varied trees to add to its beauty.

  • There is some bench seating around the lake and in the children’s play area to just sit and relax.

Additional Information

  • Fishing rules can be requested at time of booking or on arrival.

  • Bait / tackle shops are within a short drive from the Park, please ask at reception.

  • Our holiday park caters primarily for family holidays and same-sex parties of three or more people or young mixed parties will only be accepted at the discretion of the Management.

  • Accommodation will be available from 4.00pm on day of arrival. We are happy to welcome you at the Park earlier, where you can use the facilities until your caravan is ready.

  • Accommodations should be vacated by 10.00am on day of departure.

  • If you will be arriving after reception is closed, please inform the Park and you will be given directions for late check in. All arrivals must check in before 11.00pm.

Holiday Caravan Homes For Sale

  • Lakeside has many privately owned caravan holiday homes as well as the letting fleet.

  • Caravan holiday homes become available for sale from time-to-time. Information on owning a caravan at Lakeside is available on our website www.lakesideholidays.co.uk or at reception.

Contact Information

  • Address: Lakeside Holiday Park, Westfield Road, Burnham-on-Sea, Somerset, TA8 2AE

  • Telephone: 01278 792222

  • Fax: 01278 795592

  • Email: bookings@lakesideholidays.co.uk

  • Website: www.lakesideholidays.co.uk

  • Hours of operation: 8.30 am – 11.00 pm

  • Emergency number: Burnham Medical Centre 01278 795445 / Burnham Hospital Minor Injuries Unit: 01278 773100

  • Local mobility equipment hire: 01278 773723

  • Local public transport numbers: 01278 434574

  • Local accessible taxi numbers: 01278 795697, 01278 793879 – 01278 794545

  • Police – General Enquiries: 101; Emergency only: 999

We welcome your feedback to help us continuously improve. If you have any comments please phone 01278 792222 or email bookings@lakesideholidays.co.uk